|
|
FAQ = Frequently Asked Questions
Every company will always
say that its services are the best and cheaper, this is because everyone
looks the same: customers. Our goal is to offer high quality
services at a reasonable cost so your institution has not excuse for not
being on the Internet.
We have a wide experience
in the IT (Information Technology) area, we look to offer services not
only in our country but world wide. We *know* the meaning
of Internet and what you are looking for, there are some reasons why you
should choose InterHAND.net to become your IT partner:
-
Why choose InterHAND.net and how you can verify what is good and not as
good.
- Why
do I need a website?
-
Domains, Why do you have to choose InterHAND.net to be your Domain
Registrar?
-
What is the most
important for your company?
-
Difference between Internet Image and Internet Presence
-
Your company is already on the Internet, but... Does it have the
right image?
-
If you have
computers, why replace them?
-
Why do
you need an updated and high reliable network?
-
The
importance of the new technologies introduction
-
Marketing,
image and advertising. Advantages.
-
How to
improve and optimize your company performance?
-
Why it is so important to register your company on the Internet?
-
What
is the role and relevance of e-mail? Do you need it?
-
Why do you need backup files and how-often do you have to make them?
-
Support!!! Advantages of high-tech lettered people.
-
Why do you have to trust in
us?
- Should You Send
"Removes" back to Spammers?
- Spam
Unsubscribe Services
-
Why choose InterHAND.net and how you can verify what is good and not as
good.
-
Our support via
e-mail, chat, phone or IM (MS-Messenger, Skype or Yahoo, you name
it).
A lot of companies only offer ticket support; we open our front-desk
services so you can choose your preferred way.
-
Extensive experience
InterHAND.net is not a brand new idea; it has several years in the
market providing not only hosting services but also server support,
enterprise consulting, turn-key solutions for security implementation
and others. A high-tech group of recognized engineers and managers
are always looking for the best path to success for every customer.
-
Seriousness and
professionalism
Sometimes you can access a nice web site and think about the strongest
image it reflects, but sometimes it could be a kid who is behind the
administration. Do you want your company under non-professionals
hands? Are not you afraid, are you? We are a team of
professionals who keep in touch with the latest technology, ready to
fulfill any request. From hardware and software support, hosting
and security until professional consulting services, InterHAND.net will
always try to provide the best solution for you.
-
Maintenance and
performance
We keep an eye open on our customers services 24x7x365, this means
always ready when something strange is detected. You can leave the
office in peace, knowing that your web site and e-mail server will be
visible at any time.
-
InterHAND.net -
Experience, knowledge, the perfect key combination
This is what we push in our daily basis work, to be a step ahead, always
ready to fulfill all what you need, we care about you, your business and
your customers. Do not think about what you spent but think about
what you gain and the benefits to be in the right place when your
Internet service is required.
-
Why do I need a website?
That one is easy: «It is a time and
money saving tool.»
Do you have a car, cell
phone, or answering service or machine? These are common modern
business tools.
Where is your Web site?
What does it say about you? What does the lack of a web site say?
A web address added to
your business card, television, and printed advertisements, gives you
the opportunity to «Say more for less.»
A web site is a store
front and salesman all rolled into one. Available at the visitors
request, 24 hours per day, 7 days per week, 365 days per year. As
the business owner, you have absolute control over what this salesman.
He is never late for work, never calls in sick, and always presents your
business in the best possible light.
Once upon a time, the
only tool you needed to draw a potential customer to your door and feel
safe about doing business with you were a listing in the Yellow Pages,
and an occasional ad in the local newspaper. «Word of mouth» advertising
is also a common and effective small business promotional tool, but in
today's competitive market place, these are just not enough.
With the advent of the
Internet, more and more people are doing their shopping, and/or shopping
research from home. Changing times and customer needs demand that
small, and new business ventures, adapt to the changing environment. In
the eyes of many potential customers, a website adds volumes to your
business credibility.
A web site can do what many small
business owners don't have time to do:
- Introduce yourself
- Detail the products or services you
offer
- Tell the history of your business
- Expand communications with
prospective customers
- Educate the customer so he can make
wise decision
Studies show that presenting hard facts
and educational materials about your products and services instills a
sense of trust in you that will turn a visitor into a customer.
A web site can present
information and details that would otherwise cost prohibitive.
Unlike print advertising and promotion, a web site can reflect changes
in inventory and pricing almost immediately, and at a small fraction of
the cost of printed materials.
-
Domains, Why do you have to choose InterHAND.net to be your Domain
Registrar?
-
Internet domain name is the main thing before you start your Internet
experience (like when you decide where to purchase the land for your
house, the domain name must qualify and be easy to remember for your
customers).
Name selection is not an easy task, we will suggest some that may fit
your business, then -after a brief explanation of Internet convention-
you can decide and order one or more for your company (you can purchase
as many as you want, but only one will be the general «brand», the
others will act as pointers (known as aliases) to the main domain name,
so you can have yourcompany.com, yourcompany.net and yourrrrcompany.com,
the three as a single domain. If your company has a long hard name
to remember, you can add the abbreviation for a short-and-easy e-mail
brand to remember)
-
Domain name:
please keep in mind that domain names must have no empty spaces, no
accents neither different characters of [a-z] [0-9] nor a dash (-).
Also, the length should be no shorter than 3 or larger than 64
characters (2 letter domains are really expensive and sometimes they
are not available).
-
Take a good one:
avoid long names, if your company name is «International Apple
Vendors of Florida Inc.» try floridaapples.com or applesfl.net, this
is because it is already known that someone with that name will sale
or distribute apples.
-
Importance of a
.com, .net or .ws registration: On the Internet almost
everybody already thought about the same name you are thinking until
now (remember this is world wide, not only for your local country),
so you can take a .com, .net or .ws to facilitate your customers
your own identity, and if the one is already taken, try a local
country segment, like .co.cr for Commercial in Costa Rica or .com.mx
for Commercial in Mexico. United States has its unique
extension named .us, so that is another alternative (this requires a
registration and presence in USA.
| .com |
 |
Commercial |
| .net |
|
Network or Internet Related |
| .ws |
|
WebSite (originally for West Samoa) |
| .org |
|
Organization |
| .it |
|
Italy but used work wide as Technology. |
| .co.cr |
|
Commercial in Costa Rica |
| .or.cr |
|
Organization in Costa Rica |
| .name |
|
Personal Use |
| ... |
|
and more... |
-
The domain name
registration must be under your own name or your company name:
some Internet companies register names on-line under their own name,
so, if in the future you want to change your hosting service to
another company, they make this hard to happen or just disappear and
you loose all your efforts. This is very important; your
domain is yours, so why should it be under somebody else name.
The unique section that may be under your hosting company is the
Technical Contact details, because, that information will be used by
the Registrar (the entity who sales domains) to contact a technical
person to let him/her know about in-deep technical details of
configurations and/or maintenance.
-
Information and
support about your domain name: if you are purchasing a
new domain name, please ensure that there is at least an alternate
way to contact your provider than using e-mail (at least an Instant
Messaging like MSN/Yahoo or Skype or a real phone number if
possible), please check this out:
-
Company reference:
sometimes you may get a service from somebody who is not the
person/company that you think since the very beginning, sometimes
they are just another hacker with a nice page trying to get your
money (check if there is a LEGAL
info page or real Bank Account
under the company name, this will ensure reliability for your
pocket).
-
Do not trust in a
company without an address or number for contact purposes, ask
where are they located or if they really exists.
-
Quality vs. Price:
Internet war for domain registration is not new, similar to other
sites, everybody always try to low their prices, but think twice
about this, not always a low prices is a good one. The
registration is a one time payment (for 1 year minimum) and the
savings could be just 5 to 10 dollars. That is almost nothing,
so please check this out: verify who is registering and how is
it being registered instead about pricing, remember that nothing is
free and if somebody has a lower price is for something really
reasonable, it could be that a parallel service is not being
provided, something is being skipped or something is not being
delivered/notified to you and maybe you will need it in the future
like MX records, aliases, DNS management, etc.)
-
At least try to check
our recommendations before registering a domain, get a Web page or
ask for any other Internet or IT service. We are open for your
questions, ask all your doubts, once you get answers and compare
them; you will take a break and will never be worry about your
decision.
-
What is the most
important for your company?
For any company the most important (besides the core like products and
services) is the technology as well as its data and image, if one of
those fails, the entity will be in serious consequences later.
If your data for invoicing is lost, if your computer crashes or if your
image is broken, your institution will fall in a complicated route, and
of course, a low depreciation of performance, time and seriousness.
That is why you require a company with the services provided by
InterHAND.net, someone who provides security, advisory, reliability and
professionalism.
-
Difference between Internet Image and Internet Presence
First of all, you have to see the difference between «to have» Internet
Image and «to have» your company on the Internet (Internet Presence).
If you are not ready to invest in your company presence, you may have
-at least- image, this is your own domain name and a tiny presentation
but neither way an image with its own domain. A lot of companies
will talk about «offers» for you, in order to have a company image on
the net, but... Do you know what kind of image? Maybe not a
good one, maybe something with a non-fashion or adequate image, a little
compact and maybe out-of-date if you do not have your own domain and
forget about you. This is why you should work with someone who
cares about you, someone who updates your web whenever it is required.
On the Internet -it is not well seen- if you do not have your own image,
like you own domain, your own address and your own information.
Some company cars have a slogan like:
For additional information, please dial
(123) 456-7890
or
Send and e-mail to:
mycompany@hotmail.com
Visit us on-line at:
mycompany.com |
Simply, this is not
good neither nice... You might have seen advertising on TV,
company cars or even presentation business cards with addresses ending
with Hotmail, Yahoo or GMail (or your local Internet Service Provider
==> ISP like C*mcast, R@cs@, MSN, and others, . Those addresses
are good for personal use but a company who shows those e-mails or
something like:
For additional information, please dial
(123) 456-7890
or
Send and e-mail to:
mycompany@yourisp.com
Visit us on-line at:
http://www.yourisp.com/mycompany |
As mentioned before, this is the wrong way to
advertise your company and it gives a bad idea to your current and new
potential customers. Try this thought: your bank, a strong
entity and someone who you think is the best, what would you think if
you receive a brochure or business card with:
www.somebodyelsename/yourbankname
instead of www.yourbank.com. The second name is the
shortest and the easiest to remember, and the first one is telling you
that they are too old, have no resources to invest in technology and are
in the old age... same issues occur with e-mails (remember, if it
is for fun, no problem, but for business purposes you are killing
yourself with nobody else efforts).
Another example, let say you want to ask information
for the new car that you want, it is better to write an e-mail to:
info@ford.com or sales@ford.com instead of
somename@yahoo.com.es or
ford@hotmail.com. This example pretends to show you that
investing just a few extra dollars, you will see a difference, your
image is too much better. Now, if you have a domain name, you have
corporate e-mail and a hosting package but your website is just a
picture of your company (logo or slogan), Why somebody else would be
interested in visiting you to see your products if nothing is available,
enough will be to take a look to your business card, it has the same
info: logo, phone and address. Internet presence means:
to offer your company to everybody, to show professionalism, your
products, services and sale your image, this is Internet presence, the
choice is in your hands.
-
Your company is already on the Internet, but... Does it have the
right image?
Company Image (talking in term of
Internet), is the key of success. If your visitors see your page,
they see a bad image or wrong oriented, they will think your company is
bad, if they see a good image, they will store that thought and will
remember that your company is a good one.
Visitors link your web
site image to your company route, so, it depends on you what is the idea
you want for your visitors, existing customers and new potential ones.
Do you want a good image or you just simply wanted to have your .com
registered and do nothing with the money spent.
If you can not remember
your e-mail, the image of your company's web site or its content, we
strongly recommend you to take our services or just disappear/delete
what is in that 2-years old «Under Construction» page. Your
company's web site is like your presentation business card, if your
phone number has not being written the way it is, your address is not
there or... worst, your name has not being spelled right or they
were printed a long time ago and your contact info has changed...
Ask this question
Will you invest (as current or potential customer) in that company with
a wrong business card? Are they really as bad as the business card
is because they have nothing to offer and that is why the business card
has not been corrected?
We are looking for
solutions, recommendations to set your company the best in your area,
and its image, become the best. We are in the same channel, Are
not we?
-
If you have computers,
why replace them?
Everyday we see new computers, the market grows and the hardware is
faster and more reliable than just the 2 months ago version. We
recommend changing the main computer or server every year and the other
terminal computers every two years. The reason: to improve
your company productivity. If the main server or your computer is
slow, the ones who access that will run slowly too.
It is known that
sometimes you have been waiting for your computer to show a query in
your invoicing software system or CRM one. Avoid those long
«Please wait, processing, one moment please», increase the speed and
extend the performance while investing in new computers.
Computers are an
investment required to grow. Do not wait until the current one is
broken or become too old to replace it. You should invest in
technology since investing will increase its benefits, job quality,
performance, and others...
We also recommend you
to have a good maintenance service, this will ensure an extra longevity
to your computers, and they will work better and will always be
optimized.
-
Why do
you need an updated and high reliable network?
On most of companies with computers as
assets, an internal network is available; thanks to this, the
productivity may be increased, since a network will allow you access
every computer resources without moving and walking between them.
A network is a must today, but, what kind of network? As well as
the variety of car types available on the market, you know they are in
different brands, models and motors, so the question is: What kind
of car is required by your company? Something faster and just a
little bit expensive but for sure you know it will take you to
everywhere or just a regular one to goes by. Below we will show
you the network types that you can install, think about this and try to
remember the words used by the people who installed it, maybe #1, the
most common package used by people who has no good advising and
knowledge of IT networks.
-
Network #1:
UTP or FTP CAT5 (category 5) cable, movement capacity up-to
100 Mb.
A regular 700 Mb CD-ROM transference between one computer and another
one will take about 5 to 10 minutes (if both are updated)
-
Network #2:
UTP or FTP CAT5E (category 5E) cable, movement capacity up-to
1000 Mb.
Same example as before, 700 Mb CD-ROM may take around 30 seconds or 2
minutes if both computers are updated.
-
Network #3:
UTP or FTP CAT6 (category 6) cable, movement capacity up-to
2500Mb.
The same CD in the same circumstances could last around 5 to 30
seconds between 2 updated computers.
-
Network #4.
Wireless (this is a different type of network since no cable is
used between computers but the air).
-
There are several
flavors, the 802.11a, 802.11b, 802.11g and 802.11g (enhanced
with speed booster). Their range goes from 2Mb or 4 Mb, 11Mb
or 22 Mb, 54 Mb and 108Mb. This kind of network speed can be
adjusted or misadjusted by external factors (like regular wired
networks) like: weather, humidity, electromagnetism waves,
electronic devices, network cards, network standard used, network
hub/switch/router, building wall material and others.
We recommend
networks at least #3 and/or #4 (or a mix of both is possible).
This will allow you extra benefits in job executions and data
transference like backups or e-mail download.
Just try to remember
how many time you spent opening files, moving documents between
computers and the amount of human energy used. Imagine that just a
little investment can make it 10 times faster.
-
The
importance of the new technologies introduction
There is no doubt about this fact, a company without technology won't be
able to remain in the market or at least, to keep competitive.
The best way to increase the performance
and reduce costs is the fact of having the best possible technology.
A good example is to imagine the invoicing tasks, using an invoice
management software than can generate in less than 2 minutes the
document, search customers, provide medias, statistics and others
instead of doing the procedure hand by hand. Here you have
increased performance and reduce costs (time, costs, security and
reliability), by simply introducing a computer and a management software
for your computer.
Imagine if, technologically, you are
up-to-date and ahead in your market sector, you will have more
possibilities to achieve a wider market with the same amount of
employees since they will be able to do their work faster and reliable.
You will be able to low your prices
compared to your competitors while doing your tasks faster and at a
reduced cost. Do
you think your company requires new technologies? We do.
-
Marketing,
image and advertising. Advantages.
If you know a little about marketing, you will know the first rule, is
to generate the product need, if that «need» does not exists, no success
will be achieved. That is why you will have to invest more in
advertising in order to get what your are looking for.
The company image is
that, its warranty and security distinctive for the customers. If
your logo or image is well known and attractive, it will be easier to
offer your product while selling. If your image is bad or
deficient, that goal will be hard to achieve.
Big companies designate
a highest percentage of benefices to improve their image and publicity.
If you pay no attention
to your image, you will be neglecting your company. If a client or
supplier, has a good image of you and finds it on the Internet, he/she
will know you are a serious company but if he/she does not have the
suitable image about your business, he/she will think that he/she is
dealing with a little consolidated company, someone who does not invest
on its own image.
A clear example:
If you know a good
restaurant, where the food is great and excellent but it is hard to
find, the word-by-mouth advertising used by your customers and the image
you invested by the owners will create a superior image of that place,
so other people will find the location easier since many other people
already has an idea about the place, a positive idea.
Now, if by any chance
the place has a 5 star category but the food is not as good as its
award, we know for sure that nobody will recommend it, right?
How to
improve and optimize your company performance?
In a previous question
we make a reference on how to improve and optimize your company
performance (logically with technology, human resources and qualified
personnel.
If you have good
products, and you want to increase the production, the only way is to
contract/hire more personnel or to improve the current working
conditions, so your people, can render the double, doing the same or
less effort.
Another option is to
ask for advice or guidance from a specialized company that advises you
suitably, so you can obtain a higher productivity.
If you have the best
and most powerful computers in world but you have none to use them or at
least somebody who knows how-to get the maximum benefit from them, on
the other hand, you may have the opposite situation, the most qualified
personal but obsolete machines.
If you want to go blind
on the street, investing on people and hardware (machines), it is up to
you, that is your decision. If you want to improve and optimize your
company productivity and reduce costs, do not hesitate to contact us, we
can advise you and save efforts, time and money. The best invested money
is the one that produces more.
-
Why it is so important to register your company on the Internet?
In a previous question we make a reference
on how to improve and optimize your company performance (logically with
technology, human resources and qualified personnel.
If you have good
products, and you want to increase the production, the only way is to
contract/hire more personnel or to improve the current working
conditions, so your people, can render the double, doing the same or
less effort.
Another option is to
ask for advice or guidance from a specialized company that advises you
suitably, so you can obtain a higher productivity.
If you have the best
and most powerful computers in world but you have none to use them or at
least somebody who knows how-to get the maximum benefit from them, on
the other hand, you may have the opposite situation, the most qualified
personal but obsolete machines.
If you want to go blind
on the street, investing on people and hardware (machines), it is up to
you, that is your decision. If you want to improve and optimize your
company productivity and reduce costs, do not hesitate to contact us, we
can advise you and save efforts, time and money. The best invested money
is the one that produces more.
-
What
is the role and relevance of e-mail? Do you need it?
First of all, you need to know that there
are some type of e-mail accounts, like:
- External POP3 account: this
is a low image account, an «external POP3» account example could be:
-
yourcompanyname@a_free_e-mail_provider.com
or
-
yourcompany@your_friend_jokes_website.com,
- this is not good and deplorable,
just try to think something like: yourcompany@hotmail.com or
- your company@yahoo.com
(there is no problem if you use a secondary account for
personal-familiar purposes, but for business, that is not well
seen).
- Own POP3 account: This is the
most attractive and professional image, this will increase your
image and will be easier to remember, like:
- info@yourcompany.com or
- sales@yourcompany.com
Today, e-mail is fundamental to
communicate with customers, suppliers, providers, etc. This is
effective, fast, trustworthy and economic. You can send pictures, text,
images, videos, documents and any other type of desired file.
We think your company requires its OWN
POP3 account, Don’t you?
-
Why do you need backup files and how-often do you have to make them?
The data stored at your company computers
is as valuable as your company. Just think about this: the
company invoicing info is lost or even worst, the computer where it
is/was stored is broken.
Backup security copies
are done to avoid the pain and panic in case of these kind of
emergencies, the them, you can recover as soon as possible.
The time between each
backup copy is fundamental. If you do monthly backups and the
current information is lost, you will only be able to recover until the
last backup operation date was created.
We offer you a backup
system reliable, fast and secure, so you can do as many backups as you
want in a secured way. You can store them in another location
inside of your company in case of an emergency (fire, robbery, flood,
etc.), or if you wish we can store them at our facilities (with a
non-disclosure agreement (NDA) for your own security).
Do not let your company
computer information get lost, it is vital and important for your
business.
-
Support!!! Advantages of high-tech lettered people.
If your car is broke, a mechanic must be
called, so if a computer is down, you should take it to an engineer.
Today, the computers
are very easy-to-use, so a lot of people can install, configure or
delete files and settings for the equipment. This can produce:
a system failure, a mismatch configuration error or a total suspension
of the current computer actions.
A broken computer or
non-well setup working equipment, will do your job slower or will take
more people to complete the daily basis tasks.
If you have on file a
Tech Support company, you will have less possibilities to experience
something like that.
Tech Support is not
only call someone, a technician (or engineer if possible since it is
better) just to fix the problem. Remember that sometimes it could
be twice or thrice of a regular maintenance program, do not wait until
see the fire, keep checking all areas to avoid minimal errors that can
put you on a big and cruel emergency for your company business goals.
If you do not check
your car periodically (like water, oil, tires, etc.) the lifetime of the
component will not be the same if you do it every week... same
thing occurs with computers, if you do not apply revisions, updates and
check the performance, they will last less and the performance will be
deplorable.
We recommend at least a
bi-monthly revision for every regular computer and a monthly check if it
is a server or main equipment. There are security updates,
operating system stabilities, function checking, hard disk
defragmentation in quick access and more free space. Remember that
sometimes there are non-required or unused programs installed on your
system and even worst, viruses and spyware software allocated in your
computer that you don't know (they are received by e-mail or while you
are visiting a non-reliable website).
Approximately every
120/240 working hours (15/30 days on a regular 8 hours office usage on
regular non-24 hours computers), it is highly recommended to optimize
and check the computer in order ensure it works perfectly and with the
safety concept that everything is OK with the maximum performance...
this can not ensure it will not have problems (like when an Olympic
athlete gets sick) but, will extent your computer lifetime, will
increase the performance and can save you time while detecting possible
errors on regular revisions.
-
Why do you have to trust in us?
We are a company with a diversity of
professionals, not only IT but design, marketing, education and
training. We have Microsoft Certified Professionals, Linux
experienced engineers, programmers with a large variety of language
flavors and a management of responsible people.
Internet in your hands
is what we look for every computer, that is why we are names
InterHAND.net (.net for networking people) and we always pressure
ourselves to improve as much as we can.
Professionalism,
customized services, tranquility of working with a experience company
and of course, real people with real solutions through the usage of
technology.
We advise our customers
on new products and applications that can save time and money to their
current business core... Immediate actions are taken if an issue
or non-common situation is detected, so... Why should you be
thinking in not be a part of our award winning team of customers too?
-
See
this link
-
See this link
More Information related...
Hosting Transfer Process
AntiSPAM 01
AntiSPAM 02
Definitions
Domain Names
ASCII Codes
Always remember that you
can keep in touch with us for any question. If something you need
to know and it is not here, please send an
e-mail or
use our contact form.
|
|
|
| Apdo.